New Patients

Register as New Patient

To register as a new patient, you will need to complete the New Patient Registration Form. You can complete the form online by clicking on the link below. There is a separate registration form for any new patient under 16, however we can only register a patient under 16 if a parent or legal guardian also registers at the practice. The questionnaire is also available at the surgery as a paper copy.


We also ask that you provide a copy of proof of identity and proof of address, these can be emailed to us at or brought in for a receptionist to see. 


Once you have been accepted as a patient, you will receive communication from us that you have been registered. Your medical records will then be transferred to the practice, please note these may take several weeks to arrive at the practice.

If you are on regular medication, please make a 20 minute appointment once you have signed up. This will allow us to stay on top of your health care needs. This can be booked with a GP, ANP or our lead pharmacist.

The practice has a non-discrimination policy for accepting new patients. There are a number of reasons why you may not be able to register with your chosen GP. For example, you may live too far away. If this is the case, simply choose another GP in your local area.

If English is not your first language, the practice has access to interpreters. Please inform reception staff and this assistance can be provided.


Please call us on 01273 523 623 to check if you are in our catchment area. We will need to make sure that you are in our area to register you.


Please be aware we have a 3-4 week waiting list for registrations currently, you will be sent a text message to confirm when you are registered.

Information for New Patients

Urgent/Same day appointments

If you are unwell and you think you may need to be seen urgently, call our Reception Team on 01273 523623 who will put you on our duty list. This does not need to be at 8 am, however we do have a daily safe capacity for the duty list, so the earlier you call the more likely we will be able to assess your case on the same day. A clinician will then triage the information provided to them and contact you, either directly or through the Reception Team. You will be given advice by a clinician over the phone or booked in for a face to face appointment where appropriate.

Routine Appointments

Routine future appointments can be made by calling reception or by filling out an eConsult with your concern. The eConsult will be triaged by a clinician and we will contact you to book you into an appropriate appointment. Please note the eConsults are turned off periodically, this is reviewed on a daily basis according to staffing and capacity.

For appointments with Practice Nurses

Please call to speak to reception on 01273 523623. Appointments with nurses include but not limited to: chronic disease reviews (asthma & diabetes etc.), blood tests, pill checks, dressing changes & stitch removal.


Requesting medication

As you are newly registered at Park Crescent Health Centre, please can you let the surgery know if you are taking any medication(s), what you are taking and when you will need a prescription. Please allow at least a week for the surgery to issue your prescription. If you have not had a prescription from us before, you may be asked to have a review with a clinician before we can issue your medication. 

You can request medication either on the phone through Prescription Ordering Direct (POD) on 0808 6047678, hand in your request in writing to the surgery, on SystemOnline or the NHS App. If you do not have a log in for online service please call Reception who will set this up for you.

Please note we do not accept prescription requests over our main phone number. 

Please allow 5 working days for all prescription requests.

Temporary Residents

If you are ill while away from home you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Disabled Patient Facilities

Disabled patient access is also available at this practice, such as a nearby on-street disabled car parking space, a ramp entrance, disabled bathroom and lift facilities.

If you need assistance for an appointment please call or speak to the Reception Team to inform us of what we can do to help. This can include wheelchair access information, interpreters and more.

This Practice welcomes assistance dogs including dogs in training. We are able to provide a tour for yourself and your assistance dog to create a familiar route throughout the building. Please contact Reception if you would like to organise this.

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages: