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Appointments System

Appointments can be booked by filling out an eConsult, which you can access by clicking on the image opposite; you do not need a log in, or contact us by calling our reception team on 01273 523623.

We try to make sure you see the doctor of your choice but if they are not available, we may book you with another clinician. Some of our doctors work only part time at the surgery; therefore it may be difficult to see them on the day you wish to be seen. We would kindly ask for your consideration in this matter.

Urgent Appointments

If you are unwell and you think you may need to be seen urgently, call our Reception Team on 01273 523623 who will put you on our Duty list. This does not need to be at 8 am, however we do have a daily safe capacity for the duty list so we recommend calling before 10am. A clinician will contact you, either directly (by email, telephone and text) or through our reception team. You will either be given advice by clinician, offered a face-to-face appointment where appropriate or rebooked for a non-urgent appointment.

Extended Practice Opening Hours

Through our partnership with Brighton and Hove Federation, patients have access to additional appointments from 18.30 to 20.00 weekdays and 09.00 to 17.00 Saturday and Sunday.  These include remote and face to face GP appointments as well as appointments with a nurse, pharmacist or health care assistant.  Specialist clinics are also being available (e.g. menopause and womens health).  

Please refer to the Federations website for updates.  Access to these clinics is by contacting the surgery in the normal way. These appointments might be held at a different location to the surgery and are subject to availability.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. Please note that we are unable to see patients who arrive more than 10 minutes late for their appointment and you will be asked to re-book. It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. This can be done by calling 01273 523623 and selecting option 1. If you are not seen you will not be able to rearrange your appointment until the next available appointment-except in the event of a medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist when booking your appointment and they will arrange this for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. This can be done by calling 01273 523623 and selecting option 1. If you fail to notify the Practice that you are unable to attend, you will be sent a notification informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also cancel your appointment using system online if you are set up for online services. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).

Blood Test Appointments

Blood tests must be authorised by an NHS clinician.  For older children who can tolerate a blood test without local anaesthetic please speak to reception who may be able to book an appointment with a Practice Nurse.

For fasting Blood Tests eat nothing, and drink only water for 12 hours before your appointment. Continue to take your medication as normal.

Where to Have Your Blood Test:

  • Park Crescent GP Surgery - Adults and Older children 
  • Hove Polyclinic walk-in clinic - (must be requested by GP surgery) Over 16's can attend the walk-in Community Phlebotomy Service at Hove Polyclinic  (Telephone 01273 265588)

  • Royal Sussex County Hospital - For blood tests ordered by your hospital consultant or hospital personnel, over 16's can also visit the walk-in phlebotomy service at Royal Sussex County Hospital. (Please telephone 01273 696955 for further advice before attending).

  • Royal Alexandra Children's Hospital - Young children who need blood taking from the back of the hand after application of a local anaesthetic cream will need to attend the Royal Alexandra Children's Hospital (please call 01273 696955 for advice about how to access this service)

 

Our reception staff are not qualified to comment on results. It is your responsibility to check them and make any necessary follow-up appointment with the doctor if asked to do so.

For full information about tests and what they mean please visit these websites

http://www.labtestsonline.org.uk 

http://www.patient.co.uk/directory/investigations-scans-tests 

Advanced Nurse Practitioners (ANP)

Examples of problems you can see our ANP’s for include:

  • Minor illness – e.g. coughs/colds/rashes/diarrhoea & vomiting/urinary problems/flu/stomach pains/ear problems/gout/neck pain/piles/back pain etc.
  • Minor injury – Any limb/joint problem/back pain/cuts and wounds/head injuries etc.
  • Chronic illness – Problems with your Asthma/COPD, chronic lung problem/High blood pressure/Cholesterol/Diabetes. 
  • Women’s health – Vaginal discharge / pelvic pain / abnormal vaginal bleeding / heavy periods.
  • Acute medication concerns – Concerns or questions about your medication. Our Practice Pharmacist can also see you for this reason.

ANP’s  can also request investigations if your condition indicates they are needed. These include blood tests, urine tests, swabs, X-rays and ultrasounds. They can also refer you to other services if required. This includes, but is not limited to, the hospital for specialist opinions or to services in the community.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Click here to view the full Home Visiting Policy

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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