In line with the Accessible Information Standard here at Park Crescent Health Centre we are required to ensure that people who have a disability, impairment or experience sensory loss are able to receive the support that they need. We provide access through the main door via a ramp and you can use a lift to the first floor treatment rooms. We also have a wheelchair available for use in surgery if required. If you need assistance in the building please telephone the practice before your appointment to inform the staff what we can do to support you.
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. We can also provide information in different formats for example in large print, braille, easy read or via email. We can also organise a British Sign Language interpreter, a deafblind manual interpreter or advocate to attend your appointments with you.
This practice welcomes assistance dogs, please follow this link to see the definition on service dog we follow in the paractice, including dogs in training. Staff are aware to avoid physical contact with your dog and will ensure that if physical contact is necessary that they will wash their hands after contact. We will also identify other patients at the surgery who may be adverse clinically or otherwise such as allergies, immunosuppressed patients or phobias that will be taken into account before your arrival. We can also provide a tour around the practice to ensure that your assistance dog is familiar with routes throughout the building. Under our practice guidelines we cannot accept emotional support dogs into the practice.